Episode # 41 – The UFC, Zappos, and Website Bounce Rates
Two big companies, and one very simple statistic can teach you a lot about your business.
Jerry and James discuss their upcoming outing to a UFC event, and also the focus on customer service in the Zappos culture and how they turned it into a huge payday when Amazon decided to buy them out.
Then we talk about website bounce rates and how to increase the time visitors stay on your site.
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