Episode #32 When Do Your Customers Decide To Say No?
July 2, 2009 by James
Filed under Audio, Drink And Grow Rich, Podcast
From one of our favorite places… The RAM pub and Brewery in Salem, OR James and Jerry discuss the process that we take our customers through, and where we give them the option of saying no.
James calls these times “Customer Bridges” and goes step by step through a diagram that he created for Dental Offices that gives 6 specific bridges to get their customers to cross.
In your business, where do you create bridges that allow your customers, clients, or patietns to make decisions. Some are unavoidable, but others are completely avoidable, and could be are costing you lots of dollars!
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